Work Effectiveness Skills

TOD-4105

Whether you are leading an intact or an ad-hoc team, and whether you lead them locally, globally, or even virtually, your job is to have people work well together and produce intended results. This two-part course focuses on how to create, lead, and manage an effective team. Parts 1 and 2 are separated by one week so that you can put what you learned in the first class into action. Then return to share what happened and receive coaching to expand your leadership and management skills and results. You will:

• Evaluate your project using the Six Success Elements template and identify areas to strengthen;
• Learn how to effectively include “soft” and “hard” measures and why they are important;
• Understand how to work with problems and setbacks to move toward results;
• Learn the developmental stages all teams go through, how to assess your team, and what actions to take to move it to the next level of effectiveness.

Prerequisites recommended: Participants should be accountable for leading a team that has a specific goal to accomplish. Although not required, it is beneficial to have taken Commitment Management System (TOD-4103).

TOD-4103

In this class you’ll learn how to increase your productivity and satisfaction by managing what you spend your time on and how you approach your tasks. You’ll come away with practical tips and techniques you can immediately apply to organize tasks, feel less overwhelmed, and work more efficiently and effectively with peers, direct reports, and managers. Probable side effects: increased self-confidence and greater advancement opportunities! Come learn how to:

• Design your own system using the elements of a commitment management system;
• Effectively handle interruptions and stop things from falling through the cracks;
• Reduce physical clutter and know where everything is.
  
  

TOD-4074

This class will explore how different people think about things, why different people make decisions in different ways, and why personal values drive actions. When we must make decisions without having all the information we need, or when there’s no agreement in the workplace, it’s stressful. Personal power, accountability, and responsibility are the core values that affect our responses to uncertain conditions. When these core values are strong, we have more personal resilience. By exploring the values that underlie our beliefs and actions, we can question ourselves about the structures we have created to make sense of the world. Through coaching, class participants will learn to make wiser decisions while managing ambiguity more comfortably. Participants will learn to:

• Let go of outdated beliefs, protocols, and procedures;
• Understand their core values and how they affect their behavior;
• Be curious rather than fearful of the unknown and increase their tolerance for ambiguity;
• Make decisions without having complete information;
• Surrender control, welcome the unexpected.
  
  

TOD-4066

This half-day class will help you more effectively manage the rigorous and multiple demands of your job. By the end of the class, you’ll be able to:

• Identify and overcome time-wasters;
• Use organization tools to save time on the job;
• Deal with unexpected visitors;
• Apply 10 time-saving techniques to conquer paper pile-up.
• Better organize your workplace;
• Identify your individual creative time and use that time to your advantage.
  
  

TOD-4013

Customer service may not be everyday Stanford language, but we do have customers! Does communicating with difficult customers or solving complex service problems challenge your skills and patience? This interactive course offers practical, positive customer service strategies for working with both internal and external customers in a variety of university situations. Learn to:

• Define customer needs by using the trademarked FISH! philosophy;
• Build appropriate relationships, whether for quick transactions or ongoing relationships;
• Manage expectations;
• Handle complaints;
• Tactfully say no or deliver bad news;
• Defuse emotion;
• Work skillfully with difficult customers.
  
  

TOD-4119

Leading effective meetings is critical to accomplishing your work goals. Meetings provide an opportunity to collaborate, problemsolve, and create forward action. But unfortunately, most meetings are unproductive, frustrating, and poorly planned. Join us to learn specific strategies to lead meetings that people want to attend! You’ll discover new techniques to plan and conduct meetings that get the results you desire. You’ll also explore ways to build trust and accountability in every meeting. In this webinar, you’ll learn about:

• Tools to use in meetings to promote collaboration and problem solving;
• Strategies to use to increase accountability and forward action in your meetings;
• Practices to employ to decrease meeting time while increasing results.

You’ll also receive an action plan to identify specific steps you can take to improve the effectiveness of your meetings once you’re back on the job. NOTE: A STARS email reminder, sent to you a day prior to the webinar, will contain information about your webinar URL and the password to use to access it.