Communication Skills

TOD-3008

This course explores how to communicate effectively with people from different cultures and backgrounds. The topics covered include differences in language styles, patterns of
speech, nonverbal cues, and cultural values—all of which affect our ability to accurately understand and respect one another. Specific focus will also be given to effectively dealing with misunderstandings and conflict. You will practice new skills and receive practical tools that you can use immediately back in the workplace.

TOD-3001

Come learn practical assertiveness skills and techniques that you can apply in everyday situations. Role-playing and other exercises will reinforce techniques for communicating assertive messages. Emphasis will be placed on the essential elements of assertive behavior. Participants will practice handling  communication challenges with confidence and self-esteem.

TOD-3052

As a Stanford employee you probably field many requests for your services and time. Your customers (both internal and external) may communicate in ways that make you believe that helping them should be your top priority. Plus, those who need something from you may be at any organizational level, and may have a strong impact on your work life. In this demanding environment, influencing people around you to give you the
space you need is critical. Come explore communication and influencing tools to allow you to:

• Help managers and coworkers request work from you in ways that set everyone up for success;
• Push back in a professional manner when you’ve reached maximum capacity—even when the customer is above you on the organizational chart;
• Manage, meet, or exceed expectations;
• Create opportunities to do the work you really enjoy, the work that feeds you.

We’ll problem-solve real-life scenarios collected from Stanford employees, so bring any situation on which you want guidance. You’ll leave with at least one idea for influencing customers in a way that will make your work life easier.

TOD-3056

In a supportive setting you will learn techniques to overcome your reluctance to making public presentations. Learn to consider your listeners and your outcome, and thereby shift the focus away from yourself. Experience the confidence that comes from learning by doing, and leave with the ability to:

• Take five important steps to help you prepare a presentation;
• Choose appropriate techniques to overcome nervousness;
• Use a concise format to help you think on your feet;
• Continue to improve your speaking skills through the use of feedback.

Date/Time:	Wednesday, August 13, 9:00 - 4:00
Location:	TBD, check STARS
Instructor:	Dianne Faieta

TOD-3058

Sometimes what is said in the workplace differs from the core concerns that the speakers are trying to communicate. Come learn to differentiate the content that is being communicated from the underlying concerns. Learn how to identify these
concerns as well as how to communicate so as to improve understanding and clarity.

NOTE: A STARS email reminder, sent to participants a day prior to the webinar, will contain information about the webinar URL and the password to use to access it.